How do I register?
You can register in our Home page www.door2door.shop for quick order. Please provide the information in the form that appears. You can review the terms and conditions, and submit the registration information.
Are there any charges for registration?
No. Registration on www.door2door.shop is absolutely free.
Do I have to necessarily register to shop on Door2Door?
Yes, you need to register in our quick order website www.door2door.shop to shop on Door2Door.
Can I have multiple registrations?
Each contact mobile number can only be associated with one Door2Door account.
What is My Account?
My Account is the section you reach after you log in at www.door2door.shop to shop. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
How do I reset my password?
You need to enter your Mobile number on the Login page and click on forgot password. An OTP with a reset password will be sent to your Mobile number. With this, you can change your password. In case of any further issues please contact our customer support team.
What is delivery confirmation PIN?
Delivery confirmation PIN is a unique 4 digit number tied to every customer which enables you to give us service ratings at the time of order delivery and confirm your satisfaction on delivery.
What is Order History?
Order History is a comprehensive list of all the items previously ordered by you on www.door2door.shop to shop. This enables you to shop quickly and easily in future.
What is Save Order?
Save Order is a comprehensive list of all the items ordered by you on www.door2door.shop at the instance. It allows you to save and continue you shopping after a while.
What are the modes of payment?
You can pay for your order on www.door2door.shop using the following modes of payment:
a. Cash on delivery
b. Credit and debit cards (VISA / Mastercard / American Express)
c. Food Card/Pass on delivery (only for food items)
Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
The VAT is included in the MRP of products. There are no additional taxes added by Door2Door to your order. The prices you see on our product pages are the prices you pay. There is a delivery charge of Rs.50 on orders below Rs.500.
Is it safe to use my credit/ debit card on Door2Door?
Yes it is absolutely safe to use your card on Door2Door. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer
What is the meaning of cash on delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Door2Door account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any e-voucher/ coupon code that you have. The amount will automatically be deducted from your total value.
What is Door2Door Wallet?
The Door2Door Wallet is a pre-paid credit account that is associated with your Door2Door account. This prepaid account allows you to pay a lump sum amount once to Door2Door and then shop multiple times without having to pay each time.
When will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you.
How are the fruits and vegetables packaged?
Fresh fruits and vegetables are handpicked, hand cleaned and hand packed in reusable plastic trays covered with cling. We ensure hygienic and careful handling of all our products.
How are the fruits and vegetables weighed?
Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 5% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (e.g. cabbage, pineapple), you will still be charged a maximum of Rs. 105. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.
How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
How do I change the delivery info (address to which I want products delivered)?
An alternative address is requested after selecting the payment mode and your delivery slot. By the means you can order for your daughter/Mother or even to your friends from anywhere across the country.
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.
How much are the delivery charges?
Delivery is free for orders above Rs.500. For any orders below that we charge Rs.50 as a delivery charge.
Do you deliver in my area?
You will be intimated via SMS and email at every stage of your order processing, right from order confirmation till the dispatch.
Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery.
What is the minimum order for delivery?
There is no minimum order for delivery but we charge a nominal delivery fee of Rs.50 for orders below Rs.500 in value.
Do you do same day delivery?
We do same day delivery provided you place your order before 12 noon on the day you want delivery.
What is Same Day Delivery?
All you have to do is order before 12 noon and we will deliver it to you the same day evening. Any order placed after 12 noon will be delivered the next day in the slot chosen by you. For example if you place the order before 12 noon you can choose from either 5:00 pm to 7:30 pm or 7:30 pm to 10 pm slot. But, if order is placed after 12 noon you will receive it the next day in the slot chosen by you.
Is Same Day Delivery applicable to only a few products or all products?
The Same day Delivery is applicable to our entire range of products.
What are delivery slots?
Delivery slots are time slots during which you will receive your order. Door2Door currently offers 4 delivery slots each day. These are:
i. Slot 1 - 07:00 am to 10:00 am
ii. Slot 2 - 10:00 am to 01:00 pm
iii. Slot 3 - 04:00 pm to 07:00 pm
iv. Slot 4 - 07:00 pm to 10:00 pm
How do I check the current status of my order?
The only way you can check the status of your order is by contacting our customer support team.
How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?
You will receive an email as well as an SMS about unavailable items before the delivery of your order.
How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at 1800 3010 1230 or via email at firstname.lastname@example.org
What are your timings to contact customer service?
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.
How can I give feedback on the quality of customer service?
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Door2Door. Do write to us at email@example.com in case of positive or negative feedback.
How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.
Do you have offline stores?
Yes, we have few outlets across the city to ensure availability of all products and timely delivery.
Where can I find currently running offers/ promotions?
There is a link called “Offers” on the top right hand side of our website. All products with any discount or promotions are listed under “Popular products” in the bottom of the Home Page.
What do I do if an item is defective (broken, leaking and expired)?
We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.
How will I get my money back in case of a cancellation or return? What are the modes of refund?
The amount will be refunded to your Door2Door account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.
I am a corporate/ business. Can I place orders with Door2Door?
Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporate. Please contact as at firstname.lastname@example.org to know more.
I’d like to suggest some products. Who do I contact?
If you are unable to find a product or brand that you would like to shop for, please write to us at email@example.com and we will try our best to make the product available to you at the earliest.
How & where I can give my feedback?
We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at firstname.lastname@example.org, or call us at 1800 3010 1230 and we will do our best to incorporate your suggestions into our system.